AEG Web Support Form

Aspen Education Group Web Support Request Form

This is a technical issues form. We cannot answer questions about admissions or enrolled students. Please use the school's contact form to ask about admissions criteria and other program information.

* required field

Your full name

* (If your request is about the admissions application, please supply the full name you registered with so we can locate your application.)

e-mail

confirm e-mail for accuracy

Your Phone Number

Best time to call

If we need to walk you through a fix or gather more information, please indicate the best times to call (please note if this is Eastern, Mountain, or Pacific Time)

Please indicate what application or feature you were using when the problem occurred

What site were you on when the problem occurred?*

Required*

Please input above the name of the school or program whose website you were visiting (e.g., Aspen Education Group, SUWS, Mount Bachelor)

If you are a parent or professional with students already enrolled in one of our programs:

If you were on the parentcheckin.com site for that program
when the problem occurred, check here

If you were on the ReferralCheckin.com site for that program
when the problem occurred, check here

Please check off the main issue or issues (you can describe in detail below):

Online application issue Problems viewing my student's information on Parent/Referral Checkin I received a specific error message when I submitted a form or application (please paste error message in "description of issue" box below if you can) Video won't open Virtual tour won't open Other (describe below)

IMPORTANT: If you had a problem with a specific SECTION of the online application (e.g., you could not save a section), please indicate by choosing from the drop-down menu:

My issue was with:

Please also describe in as much detail as possible what problem you had. If there was an error message, please cut and paste it into this space ( instructions at the bottom of this page*). An example of a problem might be, "I registered and started the application, but when I try to log back in, I get a message saying my username does not exist)

Please indicate what Internet Browser you are using

What version of the above browser are you using

(This is important. Many applications will not work properly unless you are using Internet Explorer 5.5 or above, Netscape 7 or above, AOL 6 or above

How do I know what browser I'm using? In your browser click on "Help" in the Top Menu Bar, then click "About....". A window will pop up showing your browser version.

Please indicate what your computer's operating system is

If the problem you had was with a VIDEO or VIRTUAL TOUR please indicate the types of players you have on your computer (CHECK ALL THAT APPLY):

Windows Media Player Real Video QuickTime

*(How to cut and paste an error message: If you received a specific error message in your browser, you can copy it into the "Description of Issue" box using these instructions. Highlight the message with your mouse. If you are using a PC, right-click and choose "copy" from the menu that pops up. Then come back to this page, click your mouse in "Description" box, then right-click your mouse and choose "paste" from the menu that pops up. You should see the message now in the Description box on this form.)